Who We Are

Pricing couldn’t be easier. All customers are charged $2.20 per pound and regular weekly/monthly customers are given a 10% discount on every recurring order. Large bedding items are priced by the piece.

We bill your credit or debit card directly. We will email you a detailed invoice each time your card is billed. You can also receive invoice totals by text.

We accept MasterCard, Visa, Discover and American Express cards.

There are no pick-up or delivery fees.

There is a minimum charge of $25 per pick-up.

We've put in place email and text reminder tools to help make sure you don't forget. However, if you do forget to leave your laundry out we do reserve the right to charge a $10.00 missed pickup fee to cover costs.

None whatsoever. You can cancel or suspend your account at any time.

As often as you like. Some of our customers tweak their profile prior to every pickup because they have special instructions for us. Other customers set up their preferences when creating their account and then rarely change them.

The Welcome Kit consists of one black laundry bag, a welcome card, and a sticker.

We prefer you schedule your pickup by 6:00 am the day of your pickup. This allows enough time for the drivers to plan their routes for the day.

Of course! We send all of our customers email and text reminders 24 hours before scheduled pickups.

Contact Customer Service by calling or texting (336) 817-3761 or emailing laundrymattersnc@gmail.com. lf our drivers are still in your area, we will make every effort to arrange for a pickup.

Absolutely. Many of our customers have Laundry Matters pickup and deliver to their workplace.

Just specify in your laundry preferences the pickup and delivery details such as door codes and where to leave your bags.

When the weather's bad we double-bag your laundry to make sure it's protected from the elements. We always do our best to protect your laundry however, we cannot be responsible for laundry that is lost or damaged by the weather after it's dropped off at your home. Please review the terms and conditions for more details.

However rare this is, it can happen. If there is a severe storm, such as a blizzard or a hurricane, we will return your laundry to you as soon as it's safe to for our drivers to do so. We will keep you updated to any changes via phone, email and/or text.

If there is not a hook available for the driver to hang your laundry on we will provide one for you upon request. If there is not a place to hang your items, we will drape them or lay them flat.

You can expect your laundry to be returned the day after we pick it up.

We recommend that your pickup/drop-off location be protected from the elements if possible. Most customers have us leave their laundry on a front or back porch, in a garage or with their building manager. We also use common sense and watch the weather. If a

hurricane or blizzard is coming, we'll contact you and make alternate plans.

You will receive a reminder text/email the day before your scheduled pick up. If you will not be in town or do not need a pick up, follow the link in the message to SKIP the pick up. You can also call or text for help. (336) 817-3761

No. We wash and dry our customers' laundry, individually in separate machines.

Just log in to your account and update your Laundry Preferences adding a note in the "Laundry Instructions" or "Folding Instructions" field. 

You can also place special items in a smaller bag with a note indicating we need to "treat a stain" "hang dry only" or whatever the item may need. 

Sure, but for your convenience we highly recommend you each sign up for your own account. If you do decide to share an account you will have to separate your laundry upon its return.

Yes we do! Sheets are priced by the pound, while comforters, mattress pad covers, and pillows are priced by the item, dependent on the size of machine needed to thoroughly clean your item.

We do our best to accommodate every request. If there's something special we need to know just log into your account and update your laundry and folding instructions. You can also place special instructions on a note in your bag.

Yes, we do. Please place all stained clothing in a "Special Attention" bag and let us know by including a note in the bag or on your laundry profile and we'll do our best to get it out. While we're usually successful at removing stains, we can't guarantee we'll be able to get it out. If you can pretreat the stain before putting the garment in the bag, it will increase the odds of success.

No, we do not offer dry cleaning. Please do not send in dry clean only items, as they will most likely be damaged. 

While we are known for our high quality care, mistakes can happen. If we lose or damage an article please notify customer service within 48 hours of the laundry being returned to you.

Unfortunately we cannot be responsible for laundry that is lost or damaged by the weather after it's dropped off at your home. Please review the terms and conditions for more details.

No, we do not.